Privacy Policy

1. Introduction

jbmbet ("we", "us", "our", "the Company") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, store, share, and protect personal data when you access or use our website at https://jbmbet.cam and related services (collectively, the "Services"). This Privacy Policy applies to all users of jbmbet, including visitors to our website, registered account holders, and anyone who interacts with our platform.

By registering an account, accessing our website, or using any of our Services, you acknowledge that you have read, understood, and consent to the data processing practices described in this Privacy Policy. If you do not agree with any aspect of this Privacy Policy, you must immediately cease using our Services and refrain from providing us with any personal information.

We reserve the right to modify, update, or amend this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or business operations. Any changes will be effective immediately upon posting to this page with the "Last Updated" date revised accordingly. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of jbmbet Services after any changes constitutes your acceptance of the updated Privacy Policy.

2. Information We Collect

jbmbet collects several categories of personal information to provide, maintain, improve, and secure our Services. The types of information we collect include:

2.1 Information You Provide Directly

When you register for a jbmbet account, use our Services, or communicate with us, you voluntarily provide the following information:

• Account Registration Information: Full legal name, date of birth, gender, email address, mobile phone number, residential address, and password
• Identity Verification Documents: Government-issued identification (Indonesian KTP, passport, driver's license), proof of address (utility bills, bank statements), and selfie photographs holding your ID for KYC (Know Your Customer) compliance
• Financial Information: Bank account details (account number, bank name, account holder name), e-wallet account information (OVO, DANA, GoPay, ShopeePay account details), deposit and withdrawal transaction records, and payment card information where applicable
• Communications: Customer support inquiries, chat transcripts, email correspondence, feedback submissions, and any other information you provide when contacting us
• Marketing Preferences: Your consent to receive promotional communications, newsletter subscriptions, and marketing opt-in/opt-out preferences

2.2 Information Collected Automatically

When you access or use jbmbet Services, we automatically collect certain technical and usage information:

• Device Information: Device type (desktop, mobile, tablet), operating system, browser type and version, device identifier, screen resolution, and hardware model
• Connection Information: IP address, internet service provider (ISP), geographic location (city, region, country), time zone settings, and connection type
• Usage Data: Pages visited, features accessed, games played, bet history, deposit and withdrawal history, session duration, click patterns, navigation paths, and interaction with website elements
• Cookies and Tracking Technologies: We use cookies, web beacons, pixel tags, and similar technologies to track user activity, remember preferences, authenticate sessions, and deliver targeted content (see Section 8 for detailed cookie information)
• Security and Fraud Prevention Data: Login attempts, authentication events, account access patterns, behavioral biometrics, and anomaly detection signals used to prevent fraud, detect unauthorized access, and protect your account

2.3 Information from Third-Party Sources

We may collect information about you from third-party sources, including:

• Payment Processors: Transaction verification data from Indonesian banks (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP) and e-wallet providers (OVO, DANA, GoPay) to process deposits and withdrawals
• Identity Verification Services: Third-party KYC and AML (anti-money laundering) verification providers that confirm your identity, age, and address against government databases
• Marketing and Analytics Partners: Aggregate data from advertising platforms and analytics services to understand user demographics and campaign effectiveness
• Public Sources: Publicly available information from government registries or online sources used for identity verification and fraud prevention

3. How We Use Your Information

jbmbet processes your personal information for the following purposes, based on our legitimate business interests, contractual necessity, legal obligations, and your consent where applicable:

3.1 To Provide and Operate Our Services

• Create, maintain, and authenticate your account
• Process deposits, withdrawals, and financial transactions in Indonesian Rupiah (IDR/Rp) through BCA, BRI, BNI, Mandiri, and e-wallet providers
• Enable you to place bets on sports (football betting including BRI Liga 1, EPL, La Liga, Champions League, Timnas Indonesia matches), play casino games, slots, and other gambling activities
• Calculate and pay out winnings, bonuses, jackpots, and promotional rewards
• Track your gaming activity, bet history, and account balance
• Provide customer support through live chat, WhatsApp, and email channels
• Communicate important account updates, transaction confirmations, and service notifications

3.2 For Verification, Compliance, and Security

• Verify your identity and age (21+ requirement) through KYC procedures
• Comply with anti-money laundering (AML) and counter-terrorism financing (CTF) regulations
• Fulfill licensing requirements imposed by our regulatory authority
• Detect, prevent, and investigate fraud, money laundering, account takeover, bonus abuse, and other illegal activities
• Enforce our Terms and Conditions and prevent prohibited activities such as multi-accounting, arbitrage betting, and bot usage
• Monitor transactions for suspicious patterns and report them to relevant authorities as required by law
• Maintain platform security, protect against cyberattacks, and safeguard user data

3.3 For Marketing and Communication

• Send promotional offers, bonus announcements, and special deals tailored to Indonesian players (subject to your marketing preferences)
• Deliver personalized recommendations for games, sports betting markets, and features based on your activity
• Notify you about new game releases, tournament opportunities, and platform updates
• Conduct surveys, collect feedback, and improve customer satisfaction
• Manage VIP loyalty program communications, including tier status updates, exclusive promotions, and account manager contact

3.4 For Analytics and Improvement

• Analyze user behavior, preferences, and trends to improve our website, games, and features
• Conduct A/B testing to optimize user experience, conversion rates, and engagement
• Monitor platform performance, identify technical issues, and resolve bugs
• Evaluate the effectiveness of marketing campaigns and promotional offers
• Generate aggregate statistical reports (anonymized data) for business intelligence and strategic planning

3.5 For Legal and Regulatory Purposes

• Respond to legal requests, court orders, subpoenas, or regulatory inquiries
• Cooperate with law enforcement investigations related to illegal gambling, fraud, or other criminal activity
• Protect our legal rights, property, and interests in disputes or litigation
• Comply with applicable Indonesian and international laws, regulations, and industry standards

4. How We Share Your Information

jbmbet does not sell your personal information to third parties. However, we may share your data with the following categories of recipients for the purposes described in this Privacy Policy:

4.1 Service Providers and Business Partners

We share your information with trusted third-party service providers who assist us in operating our platform, processing payments, and delivering services:

• Payment Processors: Indonesian banks (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Danamon, BSI) and e-wallet providers (OVO, DANA, GoPay, ShopeePay, LinkAja) to facilitate deposits and withdrawals
• Game Providers: Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Pocket Games Soft, Asia Gaming, and other game developers who deliver casino games, slots, and live dealer experiences
• Identity Verification Services: Third-party KYC and AML providers that verify your identity, age, and address against government databases
• Customer Support Platforms: Live chat, email, and ticketing systems used to deliver 24/7 Indonesian-language customer service
• Cloud Hosting and Data Storage: Secure server providers that host our website, store user data, and ensure platform availability
• Analytics and Marketing Tools: Services that help us analyze user behavior, optimize campaigns, and measure website performance
• Security and Fraud Prevention: Cybersecurity firms and fraud detection services that protect against account takeover, bot attacks, and financial fraud

All service providers are contractually obligated to protect your data, use it only for specified purposes, and comply with applicable data protection laws. We conduct due diligence to ensure our partners maintain adequate security measures.

4.2 Regulatory Authorities and Law Enforcement

We may disclose your information to:

• Our licensing authority for regulatory compliance, audits, and license renewal requirements
• Indonesian government agencies or international authorities when required by law or legal process
• Law enforcement agencies investigating criminal activity, fraud, money laundering, or other illegal conduct
• Financial intelligence units (FIUs) for suspicious transaction reporting as required by AML regulations

4.3 Business Transfers

In the event of a merger, acquisition, asset sale, bankruptcy, or other business transaction involving jbmbet, your personal information may be transferred to the acquiring entity or successor. We will notify you via email or prominent notice on our website before your data is transferred and becomes subject to a different privacy policy.

4.4 With Your Consent

We may share your information with other parties when you provide explicit consent, such as participating in co-branded promotions, third-party tournaments, or affiliate programs.

5. Data Security and Protection Measures

jbmbet employs industry-leading security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Our security practices include:

• SSL/TLS Encryption: All data transmitted between your device and our servers is encrypted using 256-bit SSL (Secure Sockets Layer) encryption, the same standard used by banks
• Secure Data Storage: Personal information and financial data are stored on secure servers in geographically distributed data centers with redundant backups
• Access Controls: Strict role-based access controls ensure that only authorized personnel can access sensitive data on a need-to-know basis
• Password Protection: User passwords are hashed and salted using bcrypt or similar cryptographic algorithms, making them unreadable even to our own staff
• Two-Factor Authentication (2FA): Optional 2FA adds an additional layer of security to your account login process
• Firewalls and Intrusion Detection: Advanced firewall systems and intrusion detection/prevention systems (IDS/IPS) monitor for suspicious activity and block unauthorized access attempts
• Regular Security Audits: We conduct periodic security assessments, vulnerability scans, and penetration testing to identify and remediate potential weaknesses
• Employee Training: All jbmbet employees undergo data protection and security awareness training to ensure they handle your information responsibly
• Segregated Funds: Player funds are held in segregated bank accounts separate from company operational funds, protecting your balance even in the unlikely event of business insolvency

While we implement robust security measures, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we continuously work to enhance our defenses and respond promptly to any security incidents. If you believe your account has been compromised, contact us immediately at [email protected].

6. Data Retention

jbmbet retains your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Our retention periods vary based on data categories:

Data Category	Retention Period	Reason
Account Information	Duration of account + 7 years after closure	Licensing requirements, legal compliance, dispute resolution
Transaction Records	7 years from transaction date	AML/CTF regulations, tax compliance, financial audits
KYC Documents	7 years after account closure	Regulatory obligations, identity verification records
Gameplay History	5 years from last activity	Dispute resolution, game fairness verification, responsible gaming
Marketing Consent	Until consent is withdrawn + 1 year	Compliance with marketing regulations, consent management
Security Logs	2 years from collection	Fraud prevention, cybersecurity investigations
Customer Support Records	3 years from last contact	Service quality improvement, dispute resolution

After the applicable retention period expires, we securely delete or anonymize your personal information. Anonymized data (which cannot be traced back to you) may be retained indefinitely for statistical analysis, research, and business intelligence purposes.

7. Your Privacy Rights and Choices

Depending on your jurisdiction, you may have the following rights regarding your personal information. jbmbet respects these rights and provides mechanisms to exercise them:

7.1 Right of Access

You have the right to request a copy of the personal information we hold about you. We will provide this information in a structured, commonly used, and machine-readable format (e.g., CSV or PDF) within 30 days of your request.

7.2 Right to Rectification

You can update or correct inaccurate or incomplete personal information through your account settings or by contacting customer support. We will verify your identity before processing correction requests.

7.3 Right to Erasure (Right to be Forgotten)

You may request deletion of your personal information under certain circumstances, such as when the data is no longer necessary for the purposes collected, or when you withdraw consent. However, we may retain certain data to comply with legal obligations (e.g., AML record-keeping requirements of 7 years).

7.4 Right to Data Portability

You can request a machine-readable copy of your personal information to transfer to another service provider where technically feasible.

7.5 Right to Object

You may object to certain processing activities, such as direct marketing, profiling for marketing purposes, or processing based on legitimate interests. We will cease processing unless we demonstrate compelling legitimate grounds that override your interests.

7.6 Right to Restrict Processing

You can request that we temporarily restrict processing of your personal information under certain conditions, such as when you contest the accuracy of data or object to processing.

7.7 Right to Withdraw Consent

Where processing is based on your consent (e.g., marketing emails, optional cookies), you may withdraw consent at any time. This will not affect the lawfulness of processing before consent was withdrawn.

7.8 How to Exercise Your Rights

To exercise any of these rights, contact our Data Protection Officer:

• Email: [email protected] (please include "Privacy Request" in the subject line)
• Live Chat: Available 24/7 with Indonesian-speaking support agents
• Account Settings: Update personal information, marketing preferences, and communication settings directly in your account dashboard

We will respond to your request within 30 days. In complex cases or high-volume requests, we may extend this period by an additional 30 days with notification. We may require identity verification before fulfilling requests to protect your privacy.

8. Cookies and Tracking Technologies

jbmbet uses cookies, web beacons, pixel tags, local storage, and similar technologies to enhance your experience, remember your preferences, authenticate your session, and deliver personalized content. A cookie is a small text file stored on your device that allows us to recognize you on subsequent visits.

8.1 Types of Cookies We Use

• Essential Cookies: Required for the website to function properly (e.g., session authentication, security features, load balancing). You cannot opt out of these cookies.
• Functional Cookies: Remember your preferences such as language selection, currency display (IDR/Rp), and account settings to provide a personalized experience.
• Performance/Analytics Cookies: Collect anonymous information about how you use our website (pages visited, time spent, clicks) to help us improve performance and user experience.
• Marketing/Advertising Cookies: Track your activity across websites to deliver targeted advertisements and measure campaign effectiveness. These cookies require your consent.

8.2 Managing Cookie Preferences

You can control cookie settings through your browser preferences. Most browsers allow you to refuse cookies, delete existing cookies, or receive alerts when cookies are being sent. Note that disabling essential cookies may impair website functionality, prevent you from logging in, or limit access to certain features.

To opt out of marketing cookies, adjust your preferences in the cookie consent banner displayed on your first visit, or access cookie settings in your account dashboard.

9. International Data Transfers

jbmbet operates internationally and may transfer your personal information to countries outside Indonesia, including to our data centers, service providers, and business partners located in jurisdictions with different data protection laws. When we transfer data internationally, we implement appropriate safeguards such as:

• Standard Contractual Clauses (SCCs) approved by relevant data protection authorities
• Data processing agreements with strict confidentiality and security obligations
• Transfers to countries recognized as providing adequate data protection
• Encryption and pseudonymization to protect data in transit and at rest

By using jbmbet Services, you consent to the transfer of your information to countries outside Indonesia for the purposes described in this Privacy Policy.

10. Children's Privacy

jbmbet Services are strictly intended for individuals aged 21 years and older. We do not knowingly collect, use, or disclose personal information from anyone under the age of 21. If we become aware that a user is under 21, we will immediately close the account, forfeit any funds, and delete all associated personal information.

If you are a parent or guardian and believe your child under 21 has provided us with personal information, please contact us immediately at [email protected] so we can take appropriate action.

11. Third-Party Links and Services

Our website may contain links to third-party websites, services, or applications (e.g., payment processors, social media platforms, game provider sites) that are not operated or controlled by jbmbet. This Privacy Policy does not apply to third-party websites. We are not responsible for the privacy practices, content, or security of external sites.

We encourage you to review the privacy policies of any third-party websites you visit. Providing information to third-party sites is at your own risk, and jbmbet is not liable for any data breaches, unauthorized access, or misuse of information by external parties.

12. Changes to This Privacy Policy

jbmbet reserves the right to modify this Privacy Policy at any time to reflect changes in our data practices, legal requirements, technological developments, or business operations. When we make material changes, we will update the "Last Updated" date at the top of this page and may notify you via email, in-app notification, or prominent website banner.

Your continued use of jbmbet Services after the effective date of any changes constitutes your acceptance of the revised Privacy Policy. We encourage you to periodically review this page to stay informed about how we protect your information.

13. Contact Information and Data Protection Officer

If you have questions, concerns, or complaints about this Privacy Policy, our data processing practices, or wish to exercise your privacy rights, please contact our Data Protection Officer:

• Email: [email protected] (display only, not clickable)
• Live Chat: Available 24/7 in Indonesian and English
• WhatsApp: +62 812 3456 7890 (text messages only, Monday-Sunday 08:00-24:00 WIB)
• Postal Address: jbmbet Data Protection Officer, [Address details available upon request]

We will acknowledge receipt of your inquiry within 48 hours and provide a substantive response within 30 days. If you are not satisfied with our response, you have the right to lodge a complaint with your local data protection authority.